Help & support
Answers to the most common questions about access, login and downloads.
I didn’t receive my access email
It usually arrives within a few minutes after payment. Check your spam or promotions folder and search for “Toonwise”. Make sure you look in the inbox of the email address you entered at checkout. Still nothing after 15 minutes? Email us and we’ll send it again.
My access link doesn’t work
Each link can only be used once. If you already created your password, just log in with your email and password.
I forgot my password
Go to the login page, enter your email and click “Forgot your password?”. We’ll email you a link to choose a new one.
A video doesn’t play
Refresh the page, try another browser (Chrome, Safari, Firefox or Edge) and check your internet connection. Ad blockers or company networks can sometimes block video streaming.
Where are the templates?
In the member area under “Templates & resources”. Each lesson has a PDF you can download, print or fill in. Each lesson in the player also links to its template.
Do I need to pay for the AI tools?
The course teaches you to work with a few external AI tools. They aren’t part of the course; you need your own accounts, and some of them need a paid monthly subscription, usually around $30–50 per month in total. See the requirements.
Can I share my account?
No, access is personal. Please don’t share your login details (see our Terms).
How do I withdraw from my purchase?
Read our Cancellation Policy and use the withdrawal function. Please note: if you agreed at checkout that your access starts immediately, the right of withdrawal ends once access begins.
Still need help?
Email us at with the email address you used for your purchase. We usually reply within 1–2 business days.